Support programmes

Pre-configured support options for YADRO products. Depending on the product type and intended use, a range of support options is available, covering different support levels and durations.

Basic

Simple reactive support

The optimal combination of preventive and reactive services

Maximum response level, ensuring business continuity

Optimal
Advanced

  • 24/7 handling of enquiries and registration of technical support requests

  • Delivery of spare parts to the equipment installation site and return of replaced components at YADRO’s expense

9×5 service model Maximum response time of 4 hours On-site equipment repair service provided Spare parts provided Up-to-date information provided

24/7 support Incident response within 2 hours On-site equipment repairs Supply of spare parts Provision of updates Remote monitoring Every six months: Preventive measures Basic reporting

24/7 service Incident response within 1 hour On-site equipment repairs Supply of spare parts Upgrade support Remote monitoring Dedicated service manager

Quarterly: Preventive measures Extended reporting

Additional options

A unique range of services designed to ensure that the level of support required for your business needs is precisely tailored. These options are purchased separately as an add-on to support plans. The availability of these options depends on the type of YADRO product and the support plan selected.

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GUARANTEE. DISPATCH TIME

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low angle view photography of a gray building
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pink metal frame photo
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white building

GUARANTEE. DELIVERY TIME

FIX. RECOVERY TIME

Guaranteed dispatch time for spare parts from the moment the decision to replace them is made

Guaranteed delivery time for the spare part from the moment the decision to replace it is made.

A fixed recovery time for hardware in the event of a critical failure.

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low angle view photography of a gray building

NO REFUNDS ON SAVINGS ACCOUNTS

The option not to return faulty storage media (disks) after replacement

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low angle view photography of a gray building

ENGINEER'S VISIT

The option not to returnA visit by a YADRO Service Engineer to carry out work involving the replacement of CRU-category spare parts at the equipment installation site faulty storage media (disks) after replacement

  • Relocation of equipment

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white building
Additional services

Ensuring that YADRO equipment is properly prepared for relocation and correctly commissioned at the destination site by YADRO Service engineers.

  • Installation and implementation

The quickest and most reliable way to get your YADRO equipment up and running. Two options are available: standard installation (for straightforward systems) and advanced installation (for large-scale systems or complex equipment). For certain products, installation must be carried out by YADRO Service engineers.

  • On-site engineer

The presence of dedicated experts from the YADRO Service Department on-site to assist with the support and administration of YADRO products in the most effective manner.

  • Quick equipment check

A rapid analysis of the diagnostic data provided by the customer to identify the most significant risks in the operation of the equipment that could have a critical impact on its performance.

  • Preventive check-ups

The preventive maintenance measures carried out by YADRO Service specialists are designed to extend the equipment’s service life by inspecting it at both the physical and logical levels, with the aim of preventing unplanned downtime.

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Find out how our products can help you achieve your goals.